11crickex Terms & Conditions — Please read before use

11crickex is an online Sports Betting and gaming platform serving users in Bangladesh and other countries. These Terms and Conditions ("Terms") constitute a legal agreement between 11crickex and its users ("you" or "member").

These terms and conditions have been written in Bangla for the convenience of our members in Bangladesh. However, in the event of any legal dispute, the English version shall be considered the definitive version.

11crickex reserves the right to update these terms and conditions at any time. Continued use of the platform after any changes are made will be considered as your acceptance of the updated terms. We recommend checking this page regularly to stay informed.

• This platform is for users aged 18 and above only.
• Citizens of countries where online gaming is prohibited by law are not permitted to use this service.
• Each individual may only create one account.
• All transactions are processed securely using encrypted methods.

To open an account with 11crickex, you must provide accurate and complete information in the registration form. Accounts created with false or incomplete information may be suspended at any time and any balance may be forfeited.

You must provide a valid mobile number and email address at the time of registration. These details will be used for account verification and payment processing. After registration, 11crickex may initiate an identity verification (KYC) process at any time.

• Only one account can be registered per mobile number.
• Never share your account password with anyone — you are solely responsible for it.
• If you suspect any unauthorized access to your account, notify our support team immediately.
• Registering an account under a corporate or business name is not permitted.
• To update your registered information, please contact our support team.

11crickex supports deposits and withdrawals through Bangladesh's most popular mobile banking platforms. Transactions via bKash, Nagad, and Rocket are fast and secure, with every transaction processed through 11crickex's security system.

Deposits are usually credited to your account instantly. In some cases, verification may take up to 1 hour. Withdrawals are typically processed within 24 hours, though this may take longer if KYC verification has not been completed.

All members must follow the designated rules while betting on 11crickex. Bets can only be placed when the betting market is open. Once a bet is confirmed, it cannot be cancelled unless 11crickex authority does so for a specific reason.

In live betting, odds change in real time. If a bet is accepted at incorrect odds due to a technical error, 11crickex reserves the right to void that bet. 11crickex is not liable for any losses resulting from system failures or network issues.

• Minimum Bet: ৳20 per bet.
• Maximum Bet: Varies by market and event — specific limits are displayed on the betting page.
• Multiple bets on a single event are allowed, but maximum payout limits apply.
• After a match begins, live betting markets may close depending on the situation.
• In the event of a disputed result, 11crickex's decision shall be considered final.
• Any deliberate attempt to exploit bugs or system errors will result in account termination.

11crickex regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which are detailed on the respective offer page. As a general rule, bonus funds cannot be withdrawn directly — specific wagering requirements must be met first.

For welcome bonuses, a bonus is typically awarded based on the deposit amount, and the bonus balance remains separate until the wagering requirement is met. Any attempt to claim bonuses using multiple accounts will result in all associated accounts being suspended.

• If you have a bonus code, it must be applied before making a deposit.
• 11crickex reserves the right to modify or cancel any bonus offer at any time.
• Wagering requirements are typically 30–50 times the bonus amount.
• Promotional offers are for personal use only and are non-transferable.

11crickex reserves the right to temporarily or permanently suspend any account without prior notice for the reasons listed below. This authority is essential to maintaining the security and integrity of the 11crickex platform.

• Registering with false or fraudulent information.
• Attempting to hack an account, commit fraud, or manipulate the system.
• Claiming bonuses by creating multiple accounts.
• Involvement in money laundering or any illegal activity.
• Operating an account on behalf of a person under 18 years of age.
• Participation in match-fixing or any unethical activity.

If you wish to close your account yourself, please email our support team. You will be given the opportunity to settle any pending bets and withdraw your balance before closure, unless the account is being terminated due to fraud.

11crickex believes betting is a form of entertainment, not a source of income. We want our members to enjoy gaming in a healthy and controlled way, which is why we offer a range of responsible gaming tools.

• Deposit Limit: Set daily, weekly, or monthly limits.
• Betting Limit: Cap the maximum amount you can bet within a set time period.
• Cooling-Off Period: Take a voluntary break for anywhere between 24 hours and 30 days.
• Self-Exclusion: Option to exclude yourself for an extended period or permanently.
• Reality Check: Reminders about your gaming time and spending at set intervals.

For more information on responsible gaming, visit our Responsible Gaming visit this page.

11crickex takes the security of your personal information seriously. Data collected during registration is used solely for account management, payment processing, and improving our services.

Your information is not shared with third parties unless required by law or you have given your consent. To read our full privacy policy, Privacy Policy visit this page.

• All data is secured with SSL/TLS encryption.
• Payment information is stored in compliance with PCI-DSS standards.
• You will be informed about our cookie policy when you access the site.
• Contact support to request deletion of your data.

If you have a dispute regarding a bet outcome or transaction, please contact our customer support team first. Most issues are resolved within 24 to 72 hours. All disputes must be raised within 30 days of the date of the relevant incident.

• Step 1: Notify the support team via live chat or email.
• Step 2: If unresolved, submit a request for management review.
• Step 3: Mediation through an external dispute resolution body.

Disputed amounts may be withheld from withdrawal until 11crickex reaches a final decision.

11crickex reserves the right to modify these terms and conditions, in part or in full, at any time. Members will be notified of significant changes via their registered email or SMS. However, continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.

• The "Last Updated" date at the top of this page is always kept current.
• Previous versions of the terms and conditions are available from our support team upon request.
• Make it a habit to check this page regularly so you are always up to date with the latest changes.

For any questions or comments, please contact us: support@11crickex.co