11crickex Responsible Gaming — Keep It Fun, Not Addictive

Responsible gaming means treating betting and gaming as a limited form of entertainment — one that doesn't negatively affect your finances, mental wellbeing, or family life. At 11crickex, we don't just deliver a gaming experience; we genuinely care about the overall wellbeing of every player.

Online betting and casino games are a popular form of entertainment for many people. But when the fun turns into a compulsion, it can take a serious toll on personal and family life. With the right awareness and tools, however, that risk can be significantly reduced.

11crickex is deeply committed to responsible play. We believe a happy, healthy player is our best long-term member. That's why our platform includes a range of protective tools that put you in control of your own gaming habits.

• Treat It as Entertainment: Never treat betting as a source of income.
• Be Prepared to Lose: Only bet what you can afford to lose.
• Take regular breaks: Avoid playing for long stretches without a break.
• Make decisions with a clear head: Never place bets when you are angry, upset, or under the influence of alcohol.

Gaming addiction doesn't happen overnight — it creeps in gradually, and often the person affected doesn't even realize it. 11crickex wants you to stay aware and act early if the warning signs appear.

If two or more of the following signs apply to you, it's worth seeking expert help:

• Placing larger bets repeatedly to recover losses (chasing losses)
• Feeling unable to stop gaming, or having tried and failed to do so
• Neglecting family, friends, or work responsibilities
• Lying to people close to you about gaming expenses
• Betting with borrowed money or drawing from savings
• Feeling restless, anxious, or irritable when not gaming
• Turning to gaming to cope with stress
• Impact on sleep, eating, or overall health

Honest self-assessment is the first step toward responsible gaming. Answer the questions below — if most of your answers are "yes", consider seeking professional support.

If you answered "Yes" to 3 or more questions, please reach out to our support team — we're here to help, not to judge.

11crickex offers a range of effective responsible gaming tools to help you stay in control. You can enable or adjust any of them at any time from your account settings.

There's no extra charge for using these tools. Activating them is completely free and can be done at any time.

The most effective step toward responsible play is setting a realistic budget and time limit before you start. It keeps you from feeling let down at the end of the month and helps maintain healthy relationships with your family.

• Daily Limit: Decide how much you are willing to spend each day before you start.
• Weekly Review: Review your spending once a week — if you've gone over, spend less the following week.
• Separate account: Keep a dedicated wallet on bKash or Nagad for gaming funds.
• Use a timer: Use your phone's timer while playing and take a break when it goes off.
• Don't Chase Losses: Never chase your losses by placing more bets to try to win back what you've lost.
• Withdraw Your Winnings: When you win, withdraw a portion — don't put it all back on bets.

When someone develops a problem with online gaming, the support of family and close friends becomes crucial. 11crickex believes that the right care and empathy can help a person recover and return to a healthy life.

How to Talk to a Loved One:

• Express your concerns calmly and without blame.
• Address specific behaviors — don't make it a personal attack.
• Offer support — don't pass judgment.
• Seek professional counselling if you need it.

What Not to Do:

• Don't pay off their debts — it only makes the problem worse.
• Do not give access to gaming platforms or accounts.
• Don't help cover up the problem.

Self-Exclusion is an option that lets you voluntarily remove yourself from your 11crickex account for a set period — or permanently. During this time, you won't be able to log in or place any bets.

To activate self-exclusion, follow any one of the steps below:

• Go to Account Settings → Responsible Gaming → select the Self-Exclusion option.
• support@11crickex.coSend us an email with the subject "Self-Exclusion Request".
• Let our support agent know via Live Chat.

Your account does not reactivate automatically once the self-exclusion period ends — you must actively apply and go through a safety assessment.

If you feel that you or someone you care about may need professional help, don't wait — reach out now. The 11crickex support team is always here for you.

• Email: support@11crickex.co
• Live Chat: Available 24/7 (after login)
• Contents: Send us an email with the subject "Responsible Gaming"

Our responsible gaming team handles your request with the utmost confidentiality. Your identity and situation are kept completely private.