11crickex Privacy Policy — Your Data is Completely Safe With Us

11crickex Privacy Policy ("Policy") on our website 11crickex.co And applies to all associated services. This policy has been crafted with users in Bangladesh and around the world in mind — anyone who registers or uses our platform.

By creating an account or browsing 11crickex, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this policy, we kindly ask that you refrain from using our services.

This policy is drafted in accordance with the GDPR (General Data Protection Regulation) and international data protection standards. 11crickex believes transparency is the best policy — which is why we explain in plain, clear language exactly what we do and don't do with your data.

• This policy applies to our Terms & Conditions Should be read in conjunction with.
• If you are under 18, please consult a parent or guardian.
• You will be notified at your registered email address about any changes.

11crickex only collects information that is strictly necessary. We never ask for irrelevant or excessive personal data. Below, we explain our data collection process under two main categories.

Information provided directly: When you register on 11crickex, complete KYC verification, or get in touch with customer support, we collect the following information.

Automatically collected information: When you use 11crickex, our systems automatically collect certain information to help us improve the quality of our services.

• Device information: Device type, operating system, browser version.
• IP address: For location verification and security purposes.
• Usage history: Page visits, betting patterns, and session duration.
• Cookie Data: To remember your preferences and login state.

11crickex uses your information only for the specific purposes listed below. We never use your data commercially without your consent.

• Account management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Customer support: To address your complaints and queries.
• Ensuring security: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To comply with regulatory authority guidelines.
• Service improvement: To improve and enhance your platform experience.
• Promotional Communications: To keep you informed about offers and updates, with your consent.

11crickex follows the highest industry security standards to protect your data. Our servers are secured with the latest encryption technology and are monitored around the clock.

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted with 256-bit SSL/TLS.
• Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced technology is used to protect our servers against external threats.
• Regular Security Audits: Third-party experts regularly conduct security audits of our systems.
• Data Retention Period: After account closure, data may be retained for up to 5 years as required by law.

While we take every possible security measure, transmitting data over the internet carries inherent risks. We recommend keeping your password confidential and exercising caution when logging in on public networks.

11crickex uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.

11crickex does not sell your personal data. However, in limited circumstances and under strict confidentiality agreements, certain information may be shared with specific third parties.

• Payment processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• KYC Verification Service: With licensed verification agencies to confirm your identity.
• Law Enforcement Agencies: To relevant authorities under court orders or legal obligations.
• Technology partners: Limited data to maintain site functionality — under strict NDA agreements.

As an 11crickex member, you have several important rights regarding your personal data. We respect these rights and are committed to helping you exercise them.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under specific conditions.
• Right to Restrict Processing: You can request that your data be used on a restricted basis in certain circumstances.
• Right to data portability: You can request your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing purposes.

To exercise these rights, support@11crickex.coto email us. We are committed to responding within 30 days.

11crickex is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If a parent or legal guardian believes their minor child has registered on our platform, please contact us immediately.

If we detect that an account belongs to a minor, it will be immediately suspended and all associated data will be deleted.

11crickex may update this Privacy Policy from time to time. For significant changes, you will be notified at your registered email address. You can always check the "Last Updated" date at the top of the page to see whether any changes have been made.

Continued use of the site after any changes will be considered acceptance of the updated policy. If you need a copy of a previous version, support@11crickex.coSubmit your request at.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us:

• Email: support@11crickex.co
• Response time: Within 30 business days
• Live Chat: Available 24/7 (after logging in)